![]() Oversized items are subject to an oversized return fee.Prepaid labels expire 15 days from the date we issue them.Pictures may be required to confirm the condition of your return.After we review your request and have authorization from the return warehouse, you will receive a prepaid return shipping label via email. To make shipping a return even easier, our returns portal allows you to submit a return request. How to return by mailįollow these three steps to submit your return: Thank you for your patience as we process returns as quickly as possible. After issues a refund, it may take up to 3 additional weeks for your bank to refund your payment. We’ll email you once we’ve issued a store credit or a refund – typically within 10-15 business days after we receive your package. Our returns process may take longer than usual. See also, damaged/defective products and warranty claims ![]() ![]() We reserve the right to deny/refuse any return requests. Your return items are subject for a quality review, which may delay refunds. New, unused gear in original packaging and hangtags can be returned within 30 days of purchase for a refund to your original method of payment or for an exchange. We understand that not every purchase works out. Need to make a return? Grab your order number and visit our Returns Portal here. *For Freight-Forwarding Orders please reach out to placing your order. Please feel free to reach out to with any questions! We also do not currently ship to Alaska, Hawaii, APO/FPO addresses, US territories, or international addresses. Unfortunately we're unable to promise or guarantee delivery by a specific date and don't offer overnight or express shipping at this time. Some brands have shipping restrictions and cannot ship to USPS PO BOX or Freight Forwarding addresses and will be noted on the product page description. orders can be shipped from multiple warehouses across the United States and can be shipped using FedEx, UPS, USPS, etc. During the Holidays the estimated shipping window is extended to approximately 5 - 10 business days. Once your order hits the road, standard shipping takes approximately 3 - 7 business days for delivery. Please be sure to check your promotions, spam or junk mail folders for these updates. Shipment tracking typically takes 2 - 7 business days to update. We will notify you as soon as your tracking number becomes available. Excludes oversized items - Oversized shipping rates apply automatically at checkout. orders under $69 ship anywhere within the continental US for a flat rate of $9.95. offers free ground shipping anywhere in the continental US for any order of $69 or more. Padded and adjustable shoulder straps for comfortable wear as a backpack detach or stow when not in use.Side-carry handles are padded and auto-conceal with magnetic closure when not in use.Crossbody strap adjusts for left or right shoulder carry and in length.Lash points for attaching items or the WR Pouch (sold separately).Two exterior lash straps with quick-release buckles.YKK® StormGuard zippers seal the main and ventilated wet compartments.External quick-stash pocket with aluminum snap-button closure.External, secure-zip pocket with dual stretch-mesh pockets and magnetic key dock.Magnetic auto-locking buckles and nylon webbing compress the duffel.Luggage pass-through for easy traveling.External access to ventilated compartment for wet clothes or shoes.Interior magnetic dock for attaching the toiletry side of Port Kitt.Waterproof, abrasion, and UV-resistant Hypalon bottom panel for ultra durability.500D Kodra body material with Barricade™ DWR (durable, water-repellent) coating.Side, crossbody, and backpack-carry options provide comfort and flexibility.
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